Return & Refund Policy

Effective Date: July 31, 2026

Last Updated: July 31, 2026

At itwatches.in (operated under the legal entity Deys Traders), customer satisfaction is our priority. If you need to cancel an order or return a purchased item, our policy provides clear steps and timelines.

1. Order Cancellation Policy

  • Cancellation Before Dispatch: You can cancel your order at any time before it has been dispatched from our facility. To request a cancellation before dispatch, please log in to your account or contact our customer support team immediately at [email protected] or via phone at +91 9073118623. Upon cancellation, a full refund will be processed back to your original payment method.

  • Cancellation After Dispatch: Once an order has been dispatched, it cannot be canceled in transit. You will need to accept the delivery and initiate a standard return request through your account dashboard.

2. Return & Exchange Policy

A. Return Window

You may initiate a return or exchange request within 7 calendar days from the date of package delivery.

B. Eligibility & Return Conditions

To be eligible for a return, the product must meet the following strict conditions:

  • The watch must be completely unused, unworn, and unaltered.

  • The original price tag, brand stickers, and security seals must remain intact and untampered.

  • The product must be returned in its original manufacturer box and outer packaging, along with all original accessories, user manuals, warranty cards, and the tax invoice.

C. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Items purchased during Clearance Sales or special liquidation events.

  • Customized, engraved, or personalized items.

  • Standalone watch straps and accessories.

3. How to Initiate a Return

  1. Log in to your account on itwatches.in.

  2. Navigate to the “My Account” > “Orders” section.

  3. Select the order you wish to return and click “Request Return”.

  4. Once your request is registered, our team will arrange a hassle-free reverse pickup through our logistics courier partner.

4. Return Shipping Charges & Restocking Fees

  • Return Shipping Charges: FREE. itwatches.in covers all return shipping costs for valid return requests. You will not be charged for courier reverse pickup.

  • Restocking Fees: ₹0. We do not charge any restocking or administrative fees on returns.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect upon arrival:

  1. Please notify us within 48 hours of delivery via email or phone with clear photos/videos of the issue and packaging.

  2. We will arrange a free reverse pickup.

  3. Once the damaged item is returned to our facility and inspected, we will dispatch a free replacement item or issue a full refund as per your preference.

6. Refund Process & Timelines

Once your returned package reaches our facility and undergoes quality inspection:

  • Inspection Timeframe: 1 to 2 business days upon arrival.

  • Refund Processing Time: Approved refunds are processed within 2 to 7 business days after inspection.

Refund Payment Methods:

  • Prepaid Orders (Cards, Netbanking, UPI): Refunds are credited directly back to the original payment source used during checkout.

  • Cash on Delivery (COD) Orders: Refunds are processed via UPI transfer or direct Bank Transfer (NEFT/IMPS). Our support team will request your UPI ID or bank account details once the return is verified.

7. Business Contact Details

For any queries regarding cancellations, returns, or refund status, please contact us:

  • Legal Entity Name: Deys Traders

  • Store Name: I T Watches (itwatches.in)

  • Physical Operating Address: Subuddhipur, Baruipur, Kolkata, West Bengal 700144, India

  • Customer Support Email: [email protected]

  • Customer Support Phone: +91 9073118623

  • Operating Hours: Monday – Saturday (10:00 AM – 7:00 PM IST)

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